Security

Statement of Purpose

Paws & Whiskers understands your concerns over Internet security. Because we share your concerns, we've worked hard to develop a highly secure online ordering process  -- one that lets you shop and order with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at pawsnwhiskers.com

Secure Order Guarantee

We guarantee that your credit card information will be safe when you place an order at pawsnwhiskers.com Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at pawsnwhiskers.com Bottom line: You're always protected when you shop our site.

Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our Secure Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

Entering Secure Mode

Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.

At this point you may see a window which some browsers display when you are about to receive a secure document. It's fine to click "OK" (or "Continue") to proceed  -- it simply means that you will begin receiving pages in a highly secure encrypted format.

After your browser has entered secure mode, we'll ask you to enter your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain the highest level of security.

My Order Is Complete. What Happens Next?

Security measures continue even after you've placed your order, as we process your order on a highly secure internal system that is inaccessible via the Internet.

Older Web Browsers and Y2K

If you use one of the following Web browsers, you may encounter a security warning when you visit a secure page at any Web site after December 31, 1999:

• Netscape Communicator 4.05 or earlier
• Microsoft Internet Explorer 4.01 for Macintosh

The warning is generated in error and is caused by a software problem in the above browsers. The browser problem does not affect the security of your connection to our site. For more information on this issue, including details of how to update your browser

Security: Watching It Work

The most popular Web browsers, Internet Explorer and Netscape Communicator (aka Navigator), use clear visual symbols to let you know whether or not they are in secure mode. The symbols are displayed either at the bottom left or bottom right of your browser window. You can refer to the following chart to see which symbols are used with your browser.

Browser	Standard (Non-Secure) Symbol	Secure Symbol
Internet Explorer	No Symbol
Netscape 1.x, 2.x, 3.x
Netscape 4.x

Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."

Tip: Continuing to Browse
Once your order is complete, it's perfectly safe for you to continue to browse our site in standard mode. In fact, once you exit the ordering process, your browser will automatically revert to this slightly faster mode of communication.

What If I Order with a Browser That Doesn't Support Security?

You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.

Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.